Thank you for shopping at Merrygifter.

This policy explains the conditions applicable to order cancellations, returns, exchanges, replacements, and refunds.

1. ORDER CANCELLATIONS AND CHANGES

If you need to cancel or change an order, contact us as soon as possible at blitzmspucciacsw@hotmail.com and include your order number and requested change.

We will make reasonable efforts to assist you, but we cannot guarantee that an order can be cancelled or changed after it has entered processing, production, or shipment.

Personalized, customized, or made-to-order products may enter production shortly after an order is placed. Once production has started, cancellation or modification may not be possible.

2. RETURN PERIOD

Eligible products may be returned within 30 days after delivery.

To request a return, contact us before sending the product back. Unauthorized returns may be rejected or may delay the refund process.

3. RETURN ELIGIBILITY

To qualify for a change-of-mind return, the product must:

• Be unused, unworn, unwashed, and undamaged;
• Be in its original packaging where reasonably possible;
• Include all original parts, accessories, manuals, and promotional items; and
• Be accompanied by valid proof of purchase.

We may refuse a return if the product shows signs of use, damage, alteration, improper assembly, or incomplete packaging not caused by Merrygifter.

4. NON-RETURNABLE PRODUCTS

Unless the product is damaged, defective, incorrectly supplied, or otherwise eligible for a remedy under applicable law, the following products may not qualify for a change-of-mind return:

• Personalized or customized products;
• Made-to-order products;
• Products altered or assembled by the customer;
• Clearance or final-sale products clearly identified before purchase;
• Gift cards; and
• Products that cannot be returned for health, hygiene, or safety reasons after being opened.

5. DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE PRODUCTS

If your order arrives damaged, defective, incorrect, or incomplete, contact us promptly and provide:

• Your order number;
• A clear description of the problem;
• Photographs or videos showing the product and the issue;
• Photographs of the shipping label and outer packaging where relevant; and
• Confirmation of your delivery address.

After reviewing the information, we may offer an appropriate solution, including replacement parts, a replacement product, a refund, or another remedy available under applicable law.

Do not discard the product or its packaging while the request is being reviewed unless our customer support team instructs you otherwise.

6. RETURN SHIPPING

If a return is required because the product is damaged, defective, incorrect, or materially different from the confirmed order, Merrygifter will provide applicable return instructions and will bear reasonable authorized return shipping costs.

For an approved change-of-mind return, the customer is responsible for return shipping costs unless otherwise stated in writing.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

Do not send returns using cash on delivery or another collect-on-delivery service.

7. RETURN ADDRESS

Contact us and obtain return authorization before sending any product back.

The registered office listed on our website is not a product return address. The correct return address and instructions will be provided after the return request has been reviewed and authorized.

Products sent to an unauthorized address may be rejected, lost, or returned to the sender.

8. EXCHANGES

Exchange requests are subject to product availability.

Where a direct exchange is unavailable, we may process an eligible return and ask the customer to place a new order.

9. REFUNDS

After an authorized return has been received and inspected, we will notify you whether the refund has been approved or rejected.

Approved refunds will normally be issued to the original payment method within 5–10 business days after approval.

Your bank, card issuer, payment provider, or financial institution may require additional time to post the refund to your account.

We do not normally issue refunds to a payment method different from the one used for the original purchase.

10. LATE OR MISSING REFUNDS

If an approved refund does not appear after the expected processing period:

• Check the relevant bank or payment account;
• Contact the card issuer, bank, or payment provider; and
• Contact us if further assistance is required.

11. INCORRECT ADDRESSES AND UNDELIVERABLE ORDERS

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned or cannot be delivered because of an incorrect address, failure to collect the package, refusal of delivery, or unpaid customs charges, applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law.

12. CONTACT US

Brand:
Merrygifter

Website:
https://merrygifter.com

Customer Service Email:
blitzmspucciacsw@hotmail.com

Business Contact Telephone:
+852 2368 8511

Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED

Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG

The registered office is not a product return address.