1. SHIPPING DESTINATIONS

Merrygifter currently ships only to:

• United States;
• Canada; and
• Mexico.

Orders with delivery addresses outside these destinations cannot be completed at checkout.

Orders are fulfilled from the United States.

2. SHIPPING RATES AND ESTIMATED TRANSIT TIMES

United States

• Estimated transit time: 7–20 business days
• Orders of US$50 or more: Free shipping
• Orders below US$50: US$7.00

Canada

• Estimated transit time: 10–30 business days
• Orders of US$50 or more: Free shipping
• Orders below US$50: US$8.00

Mexico

• Estimated transit time: 20–30 business days
• Orders of US$50 or more: Free shipping
• Orders below US$50: US$12.00

All shipping rates are displayed in US dollars.

3. PROCESSING TIME

Processing time is the period between receiving your order and handing it over to the shipping carrier.

Most in-stock orders are processed within 2–7 business days. Business days exclude weekends and public holidays.

Processing may take longer during peak sales periods, public holidays, inventory changes, or when an item requires additional production or quality inspection.

DIY, personalized, or made-to-order products may require additional processing time where specifically stated on the applicable product page.

If an item becomes unavailable or significantly delayed, we will contact you using the email address provided with your order.

4. DELIVERY ESTIMATES

Transit time begins when the order has been dispatched, not when the order is placed.

Total estimated delivery time consists of:

Processing time + transit time

Delivery estimates are not guarantees. Delays may occur because of:

• An incorrect or incomplete delivery address;
• Customs clearance;
• Severe weather;
• Public holidays;
• Carrier disruptions;
• High shipping volumes; or
• Other circumstances outside our reasonable control.

Please review your delivery address carefully before submitting your order.

5. TRACKING INFORMATION

After your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

You may also sign in to your customer account and open the “Orders” section to review your order status.

Tracking information may require several business days to update after dispatch.

An order containing multiple items may be shipped in separate packages. When this happens, you may receive more than one tracking number.

6. CUSTOMS DUTIES AND IMPORT TAXES

Orders delivered to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

If a shipment is refused because of customs duties or import taxes, applicable return shipping costs, customs charges, and handling fees may be deducted from any eligible refund where permitted by law.

We cannot declare an order as a gift or declare a value lower than the actual purchase price.

7. INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing an accurate and complete delivery address.

Contact us promptly if you discover an address error. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Additional shipping, return, or redelivery costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

8. LOST, DELAYED, OR DELIVERED PACKAGES

If tracking has not updated for an extended period or your package appears lost, contact us at blitzmspucciacsw@hotmail.com with your order number.

If tracking shows that a package was delivered but you cannot locate it, please:

• Check the delivery location and surrounding area;
• Ask household members, neighbors, or building management;
• Contact the shipping carrier; and
• Contact Merrygifter if further assistance is required.

A delivery investigation may require additional time and information from the customer.

9. REFUSED OR UNDELIVERABLE PACKAGES

If a package is refused or cannot be delivered because of an incorrect address, failure to collect the package, unpaid customs charges, or another reason attributable to the customer, applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law.

Refund eligibility will be assessed after the package has been returned and inspected.

10. CONTACT US

For shipping or delivery questions, please include your order number and contact:

Brand:
Merrygifter

Website:
https://merrygifter.com

Customer Service Email:
blitzmspucciacsw@hotmail.com

Business Contact Telephone:
+852 2368 8511

Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED

Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG

The registered office is not a product return address.